Frequently Asked Questions
Answers to common questions from landlords and tenants. Can't find what you need? Get in touch.
For Landlords
Landlord FAQs
We start with a consultation to understand your property and goals, provide a free rental valuation, prepare professional marketing, manage enquiries and viewings, carry out tenant referencing and Right to Rent checks, and handle the tenancy administration through to move-in. Our focus is on finding you a suitable tenant with clear communication throughout.
Our rental valuation is a professional estimate based on your property's location, size, condition, specification and comparable local rental evidence. It is intended as guidance to help you make an informed decision and is not a guarantee of the rent that will ultimately be achieved.
Referencing helps assess a prospective tenant's suitability and typically includes identity, affordability, employment and previous landlord checks. It gives you greater confidence in the tenancy. We coordinate referencing as part of our tenant-find service.
Right to Rent is a legal requirement in England to confirm that a tenant has the right to rent property in the UK. We assist with obtaining and verifying the appropriate documentation before a tenancy begins.
Typically you will need proof of ownership, valid safety certificates (such as a Gas Safety Certificate and an Electrical Installation Condition Report where applicable), an Energy Performance Certificate, and details of any deposit protection requirements. We will guide you on what is needed for your specific property.
Timescales vary depending on the property, its location, condition and the local rental market. Once marketing begins we work efficiently to generate enquiries and arrange viewings, and we keep you updated at every stage.
We provide letting services including rental valuation, marketing, tenant find, referencing, Right to Rent and tenancy administration. We are a letting agency and do not provide full property management services such as ongoing rent collection, maintenance or property inspections.
Transparent communication is central to how we work. We provide clear updates on marketing, enquiries, viewings and progress towards a completed tenancy, and you can reach us by phone, email or WhatsApp.
For Tenants
Tenant FAQs
We do not advertise fake or placeholder listings. The best way to find your next home is to register your requirements with us so we can match you to suitable properties as they become available and keep you informed.
Simply complete the registration form on our Tenants page with your preferred location, budget, property type and move-in date. You can also message us on WhatsApp or call us, and we will note your requirements.
Once you have registered and identified a suitable property, you make an enquiry, we guide you through the application, referencing and Right to Rent checks, and then move towards agreeing and setting up the tenancy.
You will typically need photographic identification, proof of address, proof of income or employment, and documentation to support Right to Rent checks. We will let you know exactly what is required for your application.
Referencing is a standard part of renting and usually includes identity, affordability, employment and previous landlord or letting agent checks. It helps confirm that a tenancy is suitable for both you and the landlord.
Right to Rent checks confirm that you have the legal right to rent a property in England. We will guide you on the acceptable documents and assist you through the process.
Tenant fees are regulated in the UK. We will always be transparent about any permitted payments that may apply to your tenancy before you commit to anything.
After you register, we keep in touch as suitable properties arise and guide you through each step of the process. You can reach us by phone, email or WhatsApp at any time.